Information We Collect

When you sign up for our educational programs or browse our website, we gather different types of information. Some you provide directly, while other data gets collected automatically as you use our platform.

Personal Information You Provide

• Contact Details: Your name, email address, phone number, and physical address when you register for courses or request information.
• Payment Information: Credit card details or bank account information when you enroll in paid programs. We process these through secure third-party payment processors.
• Educational Background: Details about your experience level with trading, professional background, and learning goals to help us tailor our educational content.
• Communication Records: Messages you send us through contact forms, email, or customer support channels.

Automatically Collected Data

• Technical Information: IP address, browser type, device information, operating system, and screen resolution.
• Usage Data: Pages you visit, time spent on different sections, course progress, video completion rates, and interaction with learning materials.
• Cookies and Tracking: Small files stored on your device that help us recognize you and remember your preferences.

How We Use Your Information

We're not here to spam you or sell your data. Every piece of information we collect serves a specific purpose related to providing quality futures trading education.

Data Sharing and Third Parties

We don't sell your personal information to anyone. Period. But we do work with certain partners who help us run our educational platform effectively.

Service Providers We Work With

• Payment Processors: Companies like Stripe or PayPal handle transaction processing securely. They only receive information necessary to complete payments.
• Email Service Providers: We use email platforms to send course updates and educational content. These providers store email addresses and communication preferences.
• Cloud Hosting: Our course materials and platform infrastructure are hosted on secure cloud servers that comply with international security standards.
• Analytics Tools: We use analytics services to understand how students use our platform, but we configure these tools to respect your privacy.

When We Must Share Information

Sometimes we're legally required to disclose information to government authorities, law enforcement, or regulatory bodies. This happens when we receive valid legal requests or need to comply with Taiwan's financial education regulations.

Your Rights and Choices

Under Taiwan's Personal Data Protection Act, you have several rights regarding your personal information. We respect these rights and make it straightforward for you to exercise them.

1. Access Your Data: Request a copy of all personal information we hold about you. We'll provide this in a readable format within 30 days.
2. Correct Inaccuracies: Update or fix any incorrect information in your profile at any time through your account settings or by contacting us.
3. Delete Your Information: Request deletion of your personal data, though we may need to retain certain records for legal or administrative purposes.
4. Restrict Processing: Ask us to limit how we use your information if you believe it's inaccurate or we no longer need it for the original purpose.
5. Object to Processing: Opt out of certain uses of your data, particularly for marketing communications or non-essential analytics.
6. Data Portability: Receive your information in a structured, machine-readable format that you can transfer to another service provider.
7. Withdraw Consent: Change your mind about previously granted permissions at any time, though this won't affect processing that already occurred.

To exercise any of these rights, send us an email at info@hypernexora.com with your request. We'll verify your identity and respond within 15 business days.

Data Security Measures

Protecting your information isn't just a legal requirement for us—it's foundational to the trust you place in our educational services. Here's what we do to keep your data safe.

Technical Protections

• Encryption: All data transmitted between your device and our servers uses TLS encryption. Sensitive information in our databases is encrypted at rest.
• Access Controls: Only authorized employees can access personal data, and they receive regular security training. Access is logged and monitored.
• Regular Updates: We keep our systems patched and updated to protect against known vulnerabilities.
• Secure Authentication: Strong password requirements and optional two-factor authentication for student accounts.
• Network Security: Firewalls, intrusion detection systems, and regular security audits protect our infrastructure.

Organizational Safeguards

Beyond technology, we maintain strict internal policies about who can access data and for what purposes. Our staff signs confidentiality agreements, and we conduct background checks on employees with data access. If a security incident occurs, we have response procedures ready and will notify affected individuals as required by Taiwan law.

Data Retention and Deletion

We don't keep your information forever. Our retention periods depend on the type of data and why we collected it in the first place.

How Long We Keep Different Types of Data

• Course Enrollment Records: Maintained for 7 years after course completion to provide transcripts and verify completion certificates.
• Payment Information: Transaction records kept for 5 years to comply with Taiwan's tax and accounting regulations.
• Account Information: Stored while your account remains active, plus 2 years after account closure for operational purposes.
• Marketing Communications: Contact details for newsletters retained until you unsubscribe, then deleted within 90 days.
• Website Analytics: Aggregated usage data kept for 26 months, after which it's automatically deleted or anonymized.
• Support Correspondence: Customer service interactions maintained for 3 years to track issues and improve service quality.

International Data Transfers

Our primary operations are in Taiwan, but some of our service providers operate servers in other countries. When your information crosses borders, we ensure it receives adequate protection.

We only transfer data to countries that Taiwan's regulatory authorities recognize as providing adequate protection, or we put specific safeguards in place. These might include standard contractual clauses approved by data protection authorities or certification under recognized privacy frameworks.

If you're accessing our services from outside Taiwan, your information will be transferred to and processed in Taiwan. By using our platform, you acknowledge this transfer and agree that Taiwan law governs how we handle your data.

Cookies and Tracking Technologies

Like most websites, we use cookies and similar technologies. These small files help our platform function properly and let us understand how students interact with our content.

Types of Cookies We Use

• Essential Cookies: Necessary for basic platform functionality like logging in and accessing course materials. You can't disable these and still use our services.
• Performance Cookies: Help us understand which pages are popular, where students struggle, and how we can improve the learning experience.
• Functionality Cookies: Remember your preferences like language settings, playback speed for videos, and interface customizations.
• Analytics Cookies: Provide aggregated statistics about site usage without identifying individual users.

You can control cookies through your browser settings, though disabling certain cookies might affect platform functionality. Most browsers let you view, delete, and block cookies from specific sites.

Children's Privacy

Our educational programs focus on futures trading, which isn't appropriate for minors. We don't knowingly collect information from anyone under 18 years old. If you're a parent who believes your child has provided us with personal information, contact us immediately and we'll delete it.

In Taiwan, individuals under 20 need parental consent for certain activities. If you're between 18 and 20, we recommend discussing our courses with your parents or guardians before enrolling.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website at least 30 days before the changes take effect.

Minor updates—like clarifying existing practices or fixing typos—might not trigger notifications. We recommend checking this page periodically, especially before sharing new information with us. The "Last Updated" date at the top shows when we last modified this policy.

Continuing to use our platform after policy changes indicates your acceptance of the updated terms. If you disagree with changes, you can close your account and stop using our services.

Taiwan-Specific Provisions

As a Taiwan-based educational provider, we comply with the Personal Data Protection Act and regulations from Taiwan's Financial Supervisory Commission regarding futures trading education.

Your Rights Under Taiwan Law

Taiwan law gives you specific protections beyond what we've already described. You can file complaints with Taiwan's Ministry of Justice if you believe we've violated your privacy rights. We're required to respond to formal complaints within 14 days.

For educational services, Taiwan regulations require us to maintain certain student records for specific periods. These retention requirements sometimes take precedence over deletion requests, though we'll still limit how we use retained data.